This is a guide to help you when the device is marked as disconnected but it's physically connected to your vehicle.

What to do when the device is not connecting

  1. Make sure the vehicle is parked is parked outside, with a clear view of the sky to ensure proper GPS location and wireless connection. If the vehicle is inside a service bay or show room, the device might not be able to acquire wireless connection to deliver the information to our servers.

  2. Make sure the vehicle's ignition is OFF.

  3. Please disconnect the device from the vehicle.

  4. Wait for at least 5 minutes.

  5. Plug in the device into the vehicle's OBD-II port. You will see all the device LED lights turn on for a second.

  6. Wait for 30 seconds and start the vehicle.

  7. Allow the vehicle to idle for 2-3 mins.

    During this time the GREEN LED will begin to blink, indicating communication with the vehicle.

    The RED LED will blink, indicating registration with the wireless network.

    The AMBER LED will blink indicating that it is acquiring a connecting.

  8. When the AMBER LED is solid it means the connecting has been reestablished.

  9. The device should reconnect.

I followed the steps above and the device is still not connecting

Send us a report here. Please let us know what color are the LED lights on the device (on step 7) and if they are blinking or remain still.